Policy

COVID-19 Safety Policies & Procedures

Here at Swoon, your health and safety is our number one priority. As licensed professionals, it’s a responsibility we take seriously every time we work with a client.

Our protocols and procedures are based on recommended guidelines from the CDC and the City of Austin, and we will continue to monitor the situation and adapt as needed.

Please take time to carefully read our health protocols below. We are requiring all clients to respect these as mandatory and without exception in order to keep an appointment and enter the salon.

  • If you are sick, with fever, have a cough, or have been around anyone who has been ill, you must reschedule. There will be no penalties for last minute cancellations due to Covid related illness. Just let us know as soon as you can. We want you to be healthy and safe!

With all of us working together to adapt to these changes, we are confident we will provide a healthy environment where everyone can feel safe and secure. We look forward to seeing you soon, and thank you for your support, love, and patience.

Micky, Nikki, Miech, Nathan, Erin, and Melissa

Cancellations

Thank you for giving a minimum of 48-hour notice for any cancellations.

Less than 24-hour notice will result in a charge equivalent to the full amount of the reserved appointment.

Corrections

Adjustments can be made on any of our services within a 2 week period.

Returns

All sales are final. We do not accept returns or exchanges due to the personal nature of hair care products.