Policy

Safety Policies & Procedures

Here at Swoon, your health and safety is our number one priority. As licensed professionals, it’s a responsibility we take seriously every time we work with a client.

Our protocols and procedures are based on recommended guidelines from the CDC and the City of Austin, and we will continue to monitor the situation and adapt as needed.

Please take time to carefully read our health protocols below. We are requiring all clients to respect these as mandatory and without exception in order to keep an appointment and enter the salon.

If you are sick, with fever, have a cough, or have been around anyone who has been ill, you must reschedule. Just let us know as soon as you can. We want you to be healthy and safe!

With all of us working together to adapt to these changes, we are confident we will provide a healthy environment where everyone can feel safe and secure. We look forward to seeing you soon, and thank you for your support, love, and patience.

Cancellations

Less than 24-hour notice will result in a charge equivalent to the full amount of the appointment.

Corrections

Adjustments can be made on any of our services within a 2 week period.

Returns

All sales are final. We do not accept returns or exchanges due to the personal nature of hair care products.

PRIVACY POLICY
This Privacy Policy describes how the booking system Swoon Salon uses, Boulevard Software (“we,” “us,” or “our”) collects, uses, and shares information from individuals who visit our website, use our services, or otherwise interact with us (“Consumers”). We are committed to protecting your privacy and ensuring the security of your Personally Identifiable Information (PII). Please read this Privacy Policy carefully to understand how we handle your information.
By accessing or using our website or services, you consent to the practices described in this Privacy Policy.

1. Information We Collect
We collect the following types of information:
Personal Information: When you visit our website or use our services, we may collect personal information that you provide to us voluntarily. This may include your name, email address, phone number, and any other information you choose to provide.
We may use your Personal Data to contact you with newsletters, marketing, and/or promotional materials that may be of interest to you. Message frequency may vary. Message & data rates may apply. You may opt out of receiving any, or all, of these communications from us by contacting us, or by responding STOP or UNSUBSCRIBE to any SMS message we send.
Automatically Collected Information: We may also collect certain information automatically when you use our website, such as your IP address, browser type, device type, and the pages you visit.
Cookies: We may use cookies and similar technologies to collect information about your browsing behavior. You can learn more about our use of cookies in our Cookie Policy.

2. How We Use Your Information
We use the information we collect for the following purposes:
Providing Services: We may use your information to provide you with our salon services and to respond to your inquiries.
Communication: We may use your contact information to send you important updates and promotional materials. You can opt out of receiving promotional communications at any time.
Website Improvement: We may use your information to analyze and improve our website’s functionality, content, and user experience.

3. Sharing Your Information
We do not share or sell your Personally Identifiable Information to third parties for marketing purposes. No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. However, we may share your information in the following circumstances:
Business Operations: We may share your information with third-party service providers who assist us in performing essential business functions, such as payment processing, customer support, and website maintenance.
Compliance with Legal Requirements: We may disclose your information when required by law or to comply with legal processes.
Sale or Merger: In the event of a sale, merger, or acquisition of our business, we may transfer your information to the acquiring company, but your data will continue to be protected in accordance with this

Privacy Policy.

4. Your Choices and Rights
You have the following rights regarding your information:
Access: You can request access to the personal information we hold about you.
Rectification: You can request corrections to inaccuracies in your personal information.
Deletion: You can request the deletion of your personal information, subject to legal obligations.
Data Portability: You can request a copy of your personal information in a structured, machine-readable format.

5. Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will post the updated Privacy Policy on our website, and the “Last Updated” date at the top of this page will be revised accordingly. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.

Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:
Swoon Salon, LLC
911 E. Cesar Chavez
Austin, TX 78702
(512)362-8883