Policies

COVID-19 Safety Policies & Procedures

Here at Swoon, your health and safety is our number one priority. As licensed professionals, it’s a responsibility we take seriously every time we work with a client.

We’re excited to begin service again, and happy to invite you back for appointments. As we all gradually and cautiously resume some of our daily routines, we want you to be aware of the precautions Swoon is taking to ensure a safe environment for all of us in the salon.

Our protocols and procedures are based on recommended guidelines from the CDC and the City of Austin, and we will continue to monitor the situation and adapt as needed.

Following are new safety procedures you can expect:

• We are asking all of our clients to fill out a waiver upon arrival for their appointment.
• Swoon is opening with a reduced number of stylists working in the salon at any one time, and all stations will be spaced 6-feet apart to ensure safe social distancing.
• We are limiting the number of persons in the building to the stylist and the client they are working with, and we kindly ask that our clients refrain from bringing children or friends to their appointment.
• None of our stylists will be double booking, and all appointments will be spaced out so we can effectively sanitize between clients.

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Additionally, please take time to carefully read our health protocols below. We are requiring all clients to respect these as mandatory and without exception in order to keep an appointment and enter the salon.

1. If you are sick, with fever, have a cough, or have been around anyone who has been ill, you must reschedule. There will be NO penalties for last minute cancellations due to illness. Just let us know as soon as you can. We want you to be healthy and safe!
2. NO MASK. NO ENTRY. All clients and stylists must wear a mask that loops behind the ears to enter the salon and wear it through the entire appointment. When choosing a mask, please remember it may get color on it.
3. When you arrive for your appointment, please stay in your car. You will receive an automated message that will enable you to check-in via text. When your stylist is ready for you, we will call or text you to come inside. Our waiting area is not open at this time.
4. We will be implementing temperature checks with a touchless infrared thermometer to check the temperature of stylists and each client that enters the salon. Any stylist or client with a temperature above 100°F will be sent home immediately and asked to not return to the salon until they have no fever and no evidence of COVID-19 symptoms.
5. When you arrive, we’ll greet you cheerfully as always, but only verbally (as much as we would rather, unfortunately no hugs or handshakes).
6. Clients will be required to head directly to the bathroom to wash their hands upon check-in.
7. We will not be offering beverages at this time.
8. Blow-dry services are paused for now to prevent the forceful movement of air and unwanted spread of germs. Please understand that blow drying has always been a complimentary service here at Swoon; therefore, our rates will not change while we pause this service.
9. Contactless payment, such as Apple Pay, is suggested. Square offers the option to store a credit card on file and we encourage our clients to consider doing this as it will mean less contact for front desk staff. We are not accepting cash or checks at this time.

We will gradually get in touch with everyone that had to cancel, and we fully respect and understand that some people won’t be ready to come back quite yet. Just let us know and we’ll be here for you when you’re ready.

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With all of us working together to adapt to these changes, we are confident we will provide a healthy environment where everyone can feel safe and secure. We look forward to seeing you again at Swoon, and thank you for your support, love, and patience.

Micky, Nathan, Nikki, Ilaina, and Cherryl